FAQs

Returns

We check every item carefully before listing it for sale, looking for all signs of wear minor and major. Any flaws will be described and photographed on the product page. Please check the description and photos carefully before purchase. If you have any question, please get in contact.

If you are in any way unhappy with your purchase, we are happy to offer a full refund. To request a refund, please email us at francandgreen@gmail.com within 14 days of receiving the item.

You are be responsible for the return shipping costs and ensuring it is returned safely.

After you have made your refund request, please send the item back to us within 7 days of having your return approved.

When we have received the item and checked its condition, we will refund you minus the postage and packaging costs.

Contact us on francandgreen@gmail.com if you have any queries regarding your purchase.

 

Sizing Help

Clothing sizes can vary from brand to brand. This is why we include a few key measurements in the product description to use as a guide. All measurements are taken when the item is laid flat. Please check all product descriptions carefully.

Occasionally we may write in the description if an item is better suited to a smaller or larger size than the one stated in the label. This happens more frequently with cashmere than any other clothing.